Purchasing FAQ

Go to the Shared Email Templates for Outlook page, choose your subscription plan, and click the Subscribe button. You'll be taken to the order page where you can select the number of subscriptions and payment method.

We use the e-commerce service provider (reseller) 2CHECKOUT to process our orders and collect payments. They accept all major credit cards, PayPal, and Wire Transfer.

Yes, the purchase process is 100% secure and safe. Our orders are processed by the global e-commerce service provider (reseller) 2CHECKOUT that provides secure order processing worldwide. All information you provide during the order process is encrypted and protected via a secure SSL connection (https).

We do hope that 60 days of a free trial is enough to decide whether you want to continue using Shared Email Templates or not. However, according to our Terms of Use, we provide an unconditional 30-day money-back guarantee for a yearly subscription and an unconditional 10-day money-back guarantee for a monthly subscription. If for any reason you want to get your money back, just let us know and we will refund your money in full, no questions asked.

An email message with your subscription key is sent the moment your payment is approved, and that should be almost immediately. If you don't receive an email soon after, contact us and we'll check on your order.

Yes, we do. If you need a formal quote in the PDF format, please contact us with the following details:

1. First Name
2. Last Name
3. Company
4. Street Address
5. City, State, and postal code
6. Country
7. E-mail address
8. Billing currency
9. VAT ID (only applicable to business customers within the European Union)

A quote in the PDF format will be sent to you in 1-2 business days. The quote is valid for 14 days; if it is not processed within that period, it will be automatically cancelled.

To turn the quote into a real order, click on the link to the order form in the quote, choose the payment option, click "Buy now", and a few seconds later the order is completed.

The E-commerce service provider (reseller) 2Checkout requires to collect state sales tax in every U.S. state that has a state sales tax. Although it is not possible to prevent sales tax from being collected during the order process if your organization is tax-exempt, you can receive a refund of the sales tax afterward.

To receive a refund of the sales tax that you paid, please send your tax-exempt certificate and the order number to the 2Checkout customer service at refund@2checkout.com and they will refund the tax.

Please contact us with your order ID, and we will send you a copy of the invoice.

If you purchase a yearly subscription, you automatically get a volume discount when placing an order for 50 or more licenses.

Yes, we do. For educational organizations, yearly Business and Enterprise subscriptions are available at a 50% discount. Feel free to contact us.

For nonprofit organizations whose recognized legal status is equivalent to IRC 501(c)(3), yearly subscriptions are free with up to 20 users for the Business or Enterprise plan and with up to 5 users for the Mail Merge plan. Contact us.

Renewing a subscription can be done either automatically or manually.

With the automatic renewal enabled by default, your subscription renews on the due date for the same period of time. The card that you used when placing the original order is charged. Notification and receipt are sent to the billing email address.

For personal accounts (DEPRECATED)

You can check the renewal settings, turn auto-renewal off, or renew your subscription manually in the My License section of your Shared Email Templates profile.

For company or team accounts

Contact your account admins.

If you're an admin of a company or team account, use the Manage Account option to renew users' subscriptions.

Please contact us, and we'll be happy to find out what happened.

Sure, please find the list of them here: Trusted Ablebits products resellers